FAQs – Dallas Airport Car & Limo

Guests are no longer required to wear masks during the duration of the ride unless it is required by local law. It is suggested to follow the latest federal law and travel regulations everywhere you travel. Our chauffeurs thoroughly clean and sanitize our vehicles after every ride for everyone’s protection. You may always free to use a mask at your discretion.

Some vehicles, including limos have partition screens for your privacy and entertainment. However, our standard vehicles such as our sedans and SUV’s do not unless it is required by local regulations.

Absolutely! Our friendly chauffeurs can assist you with loading and unloading your luggage.

Dallas Airport Car & Limo offers a wide variety of chauffeured transportation services by Diamond Luxury Transportation worldwide, including but not limited to:

Corporate Transportation, Airport Transfers, Wedding Transportation, Transportation to Stadium and Other Large Events, Cruise Port Transfers, and Transportation to Non-Emergency Doctor Visits.

Absolutely! Hourly bookings are available for any of our luxury vehicles and limos. Hourly rides offer guests a safe, reliable and private space with a chauffeur for two or more hours. Itineraries may always be provided in advance, or you may direct your private chauffeur during your ride.

Yes, we provide private shuttle transportation services.

The passenger capacity depends on the vehicle type. The maximum for each vehicle is displayed during the booking process.

For a standard pickup (i.e. from a hotel or home address), your chauffeur will wait for 30 minutes before leaving the pickup point. The first 15 minutes are complimentary, and you will only be charged for the additional 15 minutes’ wait time. Please contact us if you know you may be delayed, so that we can find a workaround for you.

Domestic Airport will wait 30 minutes and international Airport 45 minutes, and long-distance train station pickups come with 45 minutes of complimentary wait time before the chauffeur will leave the pickup location. By providing your flight number when booking, your chauffeur will be able to track your arrival time and adjust your pickup time for any delays and early arrivals (where possible).

Our reservation specialists are readily available to assist you with any changes you may need. Each vehicle has its own specific procedure for changes with no penalties, ranging anywhere from 6 hours to 8 days, depending on the vehicle and request. All modifications are handled on a case-by-case basis depending on the timing.

Dallas Airport Car & Limo understands not everything always goes as planned, that’s why we proudly offer our guests the ability to modify and cancel most one-way rides up to 24 hours prior to the pickup time. Our exceptions are specialty limos, hourly long-distance transfers, which must be changed or canceled 24-48 hours in advance depending on the request. 35% will be deduct when you cancel before 24 hours, All Sprinter Van, Party Bus & Limousine minimum 4 days to cancel for full refund.

Our client’s security and confidentiality is our top priority. We use encrypted booking technology, and we will never sell your information to third parties.

Absolutely! Simply join our mailing list to stay informed with all our seasonal and promotional discounts.
Additionally, we always offer discounted rates for account members and active military members. Also we offer instant Discount for your every ride.

If you or the guest you’re booking for leaves an item behind in the vehicle after their ride, the chauffeur may contact the guest directly to arrange to return it, or they may contact us directly via phone for further assistance.

Please feel free to leave feedback on your chauffeur and vehicle after your ride. Your feedback helps us make our service even better. Leave us a review on:

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The maximum luggage allowance shown for each booking is based on safety, so we do not recommend exceeding this limit. If you are traveling with more luggage than the allowance, ensure you book enough vehicles to be able to transport all your belongings without going over the maximum capacity.

Chauffeurs retain the right to refuse service based on the amount of additional luggage, and excess baggage may also result in additional charges.

To ensure cleanliness and air quality for all our guests and chauffeurs, smoking is not permitted. This includes cigarettes, e-cigarettes, cigars, and any other tobacco or non-tobacco products consumed via smoking.

Violating this policy can result in additional charges.

Dallas Airport Car & Limo provide intercity rides in all vehicles and limos.

You may prearrange your luxury car or limo months in advance or as soon as 2 Hours before your request pickup. We highly recommend securing your ride with as much lead time as possible.

Our dedicated event team can handle the entire ground transportation organization and execution for your events or VIP services wherever needed. We can assist you with any planning, implementation, and onsite coordination you may need with your event.

For further information or to request a quote contact us at info@diamondluxlimo.com or dfwairportcarnlimo@gmail.com

We proudly provide Meet & Greet services for all airport pickups, unless not permitted by airport ( Charge Apply ). Your chauffeur will be standing by at baggage claim with a personalized pickup sign. For airport pickups where the meeting point is different, the location will be written in the booking confirmation email. Other then most of the ride will curve side pickup.

We offer complimentary child seats or booster seats. Simply add your request at the time of booking including the age and weight of the child. Fee will be apply for each request.

NOTE: Due to liability issues our chauffeurs are not permitted to install safety seats. Chauffeurs may assist you with installing the child seat however you are responsible of ensuring it has been installed correctly.